FAQ

Questions, answered.

Everything about how Kept works, what it costs, and how we treat the things you keep. Can’t find it? Ask us.

The basics

What is Kept?
Kept is a household memory for couples. You snap a photo and label a box or an item; months later you ask, in plain English, where something is — and Kept tells you the room, the box, and the shelf. The magic moment is one sentence: "where did we put the Christmas lights?"
How does it actually work?
Three moments: snap a photo and name the box, ask Kept where something is later, and — because both of you share one household — keep that memory together. New to it? Start with our setup guide.
Does Kept work offline?
Yes. Pack and label in basements and garages with no signal — Kept syncs as soon as you're back online.
Can I print labels for my boxes?
Yes. Kept prints scannable labels in a range of sizes for Rollo and Brother thermal printers, or a plain sheet you can cut and tape. See picking the right label size.

Pricing

How much does Kept cost?
$12 a month, per household. No tiers, no upsells, no "premium" version — the same Kept for everyone. The first two weeks are free, and you can cancel any time.
Can we add more people?
A household includes the two of you. Need more — a roommate, a parent, a sibling? Add them for $1 each per month.
Is there a free trial?
Two weeks, free. No card tricks — if it's not for you, cancel and you won't be charged.

For couples

Can two people share one household?
That's the whole idea. Both of you can add things, both can find them, and when one of you moves something, the other knows. One shared home, one shared memory.
What if we have two homes?
You can keep more than one household — a primary place and, say, a lake house or a parent's storage. Each is its own searchable space.

Privacy & data

Is my information private?
Your home is yours. We never look at your photos or what's inside your home, and Kept is a subscription — not a surveillance product. No ads, ever.
Can I export everything?
Any time. Your home, your data — export the whole thing whenever you like.

Louisville

What is the Louisville founder program?
We're building Kept in Louisville, and the first 100 couples in the metro get a full year free. When the year ends, founder pricing is locked at $9 a month for life instead of $12.
When will Kept open to the rest of the country?
After our Louisville couples have shaped it. Join the waitlist and we'll tell you the moment it opens in your city.

Still wondering?

We’re two people in Louisville, and we read everything.

Ask us anything